Returns & Refunds PolicyWe are happy to refund or exchange goods if returned within 14 days of purchase, less original post and packing costs. This excludes personalized and customized products. This period can be extended at Christmas time, and if you find you are unable to return the goods within this period (due to holidays etc) simply call our sales team on (01909 564632) who will be able to extend this term for you.
The goods must be returned unused, and in the condition which they were sent out. We will not accept back soiled items, so ensure when trying on rugs etc you use a clean sheet under the rug to ensure it does not get grubby and covered in hairs. Re-package the goods in the original packaging ensuring the original labels are attached.
Please complete the Return Form enclosed with the goods, and state clearly your requirements, whether you require exchange goods or refund.
Return the goods to the Post Office or other courier, and please ensure you retain a certificate of posting, and that the goods are insured against loss or damage.
Return to Bay and Grey Equestrian, 20a Lidgett Lane, Dinnnington, Sheffield, S25 2QD, South Yorkshire